Terms & Conditions
Free Wedding Cancellations made by clients must be made at least 6 months before the wedding date. Please note that the 30% deposit is non-returnable if a cancellation is made within 6 months. Makeup cancellations made within 48 hours of the event date will incur a 20% fee of the chosen package in addition to the deposit. In the unlikely event that Joanne Liu Wedding has to cancel an appointment for any reason and a change of the date is not possible as for example in case of makeup on the wedding day then all monies paid in advance (trial fees and 30% deposit) will be refunded in full and we will help to look for an alternative makeup artist at a similar price.
The same will apply to a pre-wedding shoot although we would first try to reschedule the pre-wedding shoot day if possible.
A non-refundable deposit of 30% is payable in advance of a wedding in order to secure the services of JoanneLiu Wedding. Wedding/event dates cannot be held open without a deposit. This deposit will be deducted from the final wedding/event price.
Payment for makeup services must be made by cash or bank transfer (by arrangement) and can be made in advance or on the day of the makeup trial. 30% deposit is taken in advance for all weddings booked. The remaining balance will be due 7 days prior to the wedding/event date, or as a cash payment on the day.
Setup Times :
JoanneLiu Wedding will arrive at the client’s home or wedding/event venue at the pre-agreed time, allowing sufficient time to set-up and apply makeup to client(s).
Travelling Area and Charges :
No charge within London zone 1 to zone 2. Distant weddings ( such as cities of outside London, other European countries) will have pre-agreed reasonable travelling charges.
Health and Safety :
Should any members of the client's party become abusive, threatening, offensive and/or violent; we reserve the right to terminate the service without a refund.
For reasons of Health and Safety, we ask that clients and their party do not smoke during the makeup trial, make up lesson or makeup service.
By paying a deposit you agree with the above Terms and Conditions.